Effective Date: 11/02/2025
Last Updated: 21/08/2026
1. General
Penshelf.com, a unit of Parviksha Trading Private Limited (“Penshelf”, “we”, “us” or “our”), is committed to providing transparent, reliable and efficient delivery services to customers across India.
This Shipping & Delivery Policy explains our order-processing timelines, shipping charges, Cash on Delivery charges, estimated delivery periods, tracking, unsuccessful deliveries and other matters relating to fulfilment of orders placed on Penshelf.com.
By placing an order on Penshelf.com, you acknowledge that you have read and understood this Shipping & Delivery Policy. This Policy should be read together with our Terms and Conditions, Cancellation Policy, Refund and Returns Policy and Privacy Policy.
Nothing contained in this Policy is intended to limit any rights available to a consumer under applicable Indian law.
2. Shipping Coverage
Penshelf currently ships orders within India only.
International shipping is currently not available unless expressly communicated otherwise by Penshelf.
Delivery availability may depend upon the serviceability of the customer’s PIN code by our courier partners.
3. Order Processing and Dispatch
Orders are generally processed within 24 to 48 business hours after successful order placement and, where applicable, payment confirmation.
Order processing may include:
- order verification;
- payment verification;
- product inspection and quality checks;
- personalization or engraving, where applicable;
- packaging; and
- preparation for dispatch.
Orders placed on Sundays, public holidays or outside normal business processing hours may begin processing on the next business day.
Customized, engraved, personalized, made-to-order or special-order products may require additional processing time. Any materially different processing timeline will ordinarily be communicated on the relevant product page or to the customer.
Dispatch timelines are estimates and may vary because of stock verification, payment verification, personalization requirements, operational disruptions or circumstances beyond our reasonable control.
4. Shipping Charges
Prepaid Orders
For prepaid orders:
- Order value of ₹999 or above — FREE SHIPPING
- Order value below ₹999 — ₹49 shipping charge
For the purpose of determining eligibility for free shipping, “Order Value” means the final merchandise subtotal after applicable discounts or coupons and before adding shipping charges, COD charges or other separately disclosed delivery-related charges.
Where a promotional offer provides a different shipping benefit, the terms of that specific promotion will apply.
5. Cash on Delivery (COD)
Cash on Delivery may be offered for eligible products, orders and serviceable PIN codes.
A ₹99 COD/shipping charge applies to every Cash on Delivery order irrespective of the order value.
Therefore:
- COD order below ₹999 → ₹99 COD/shipping charge
- COD order of ₹999 or above → ₹99 COD/shipping charge
- COD orders are not eligible for the prepaid free-shipping benefit
The applicable COD charge will be disclosed to the customer before the order is confirmed.
Penshelf may verify a COD order through telephone, WhatsApp, OTP, email or another reasonable verification method before dispatch.
COD availability may be restricted for certain PIN codes, customized products, high-value products, products specifically identified on the website, or orders that cannot be serviced through an available COD-enabled courier partner.
6. Disclosure of Charges
All applicable shipping, delivery and COD charges will be displayed to the customer before completion of checkout.
Penshelf will not intentionally add undisclosed compulsory shipping or delivery charges after an order has been confirmed.
Applicable product prices, taxes and additional charges will be displayed in accordance with applicable law.
7. Estimated Delivery Time
Shipping time refers to the estimated period between dispatch of an order and delivery to the customer’s shipping address.
Our shipments are presently facilitated through Shiprocket and courier partners available through its logistics network or other logistics providers selected by Penshelf.
Estimated delivery time after dispatch is generally:
- Prepaid Orders: 5–7 business days
- Cash on Delivery Orders: 5–7 business days
These timelines are estimates and not guaranteed delivery dates.
Actual delivery time may vary depending on:
- delivery PIN code;
- courier serviceability;
- remote or restricted locations;
- weather conditions;
- festivals or peak shopping periods;
- strikes or transportation disruptions;
- governmental restrictions;
- natural disasters;
- courier-network disruptions; or
- other circumstances reasonably beyond Penshelf’s control.
Where an estimated delivery date or delivery range is specifically provided for an order, Penshelf will make reasonable efforts to fulfil the order within that period.
8. Sundays and Public Holidays
Courier pickups and deliveries may be limited or unavailable on Sundays and certain public holidays.
Orders placed during weekends or holidays may therefore be dispatched on the next available business day, subject to courier availability and operational feasibility.
9. Force Majeure and Unforeseen Events
Penshelf will not be responsible for delays caused solely by circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather, flood, fire, epidemic or pandemic restrictions, war, civil disturbance, governmental restrictions, transportation shutdowns, strikes, courier-network disruption or other force-majeure events.
Where such an event materially affects an order, Penshelf will make reasonable efforts to inform the customer and assist with available alternatives.
Nothing in this section affects any statutory rights available to the customer under applicable law.
10. Order Tracking
Once an order has been dispatched, tracking information will ordinarily be sent to the customer’s registered email address, mobile number, WhatsApp number or other contact details provided during checkout.
Customers may also track eligible orders through the Track Your Order facility available on Penshelf.com.
Tracking information may take some time to become active after the courier has collected or scanned the shipment.
If tracking information is not received within a reasonable period after the expected dispatch date, customers may contact:
11. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- recipient’s full name;
- house/building/flat number;
- street/locality;
- city;
- state;
- correct PIN code; and
- reachable mobile number.
Penshelf will not be responsible for delays or failed delivery caused solely by materially incorrect or incomplete delivery information supplied by the customer.
A request to modify the delivery address should be submitted before dispatch. Once an order has been handed over to the courier, we may not be able to modify the delivery address.
12. Failed Delivery Attempts
Courier partners may attempt delivery according to their applicable delivery procedures.
A delivery may fail because of reasons including:
- recipient unavailable;
- incorrect address;
- incomplete address;
- unreachable telephone number;
- refusal to accept the shipment;
- COD payment unavailable at the time of delivery; or
- premises inaccessible to the courier.
Where reasonably possible, the courier may make another delivery attempt.
If an order is returned to Penshelf as Return to Origin (RTO), we will contact the customer regarding available options.
Where re-shipping is requested because the original delivery failed due to incorrect information, customer unavailability or refusal attributable to the customer, an additional re-shipping charge may apply. Any such charge will be disclosed to the customer before re-dispatch.
13. Refused COD Orders
Customers are requested to place COD orders only when they intend to accept delivery.
Repeated refusal of confirmed COD orders or repeated unsuccessful COD deliveries associated with the same customer may result in Penshelf restricting COD availability for future orders.
This does not prevent the customer from placing eligible prepaid orders.
14. Lost Shipments
If tracking indicates that a shipment has been lost in transit, customers should contact Penshelf at support@penshelf.com.
Penshelf will raise an investigation with the applicable courier or logistics provider.
Where a shipment is confirmed as lost before successful delivery, Penshelf may, depending on availability and the customer’s preference:
- dispatch a replacement; or
- issue an applicable refund.
Refunds will be processed in accordance with our Refund and Returns Policy and applicable law.
15. Order Marked “Delivered” but Not Received
If courier tracking shows an order as delivered but the customer has not received it, the customer should notify Penshelf preferably within 48 hours of the delivery status update.
Penshelf will raise a delivery investigation with the courier partner and may request reasonable supporting information from the customer.
A courier’s “Delivered” status will not by itself prevent Penshelf from investigating a genuine non-delivery complaint.
Resolution will depend upon the result of the courier investigation and applicable consumer-protection requirements.
16. Damaged Shipments
Customers are encouraged to inspect the external package at the time of delivery wherever reasonably possible.
If a product is received damaged, incorrect or materially affected during transit, please contact Penshelf at:
preferably within 48 hours of delivery.
Please provide:
- order number;
- description of the issue; and
- photographs and/or video reasonably demonstrating the condition of the package and product.
Penshelf may request additional information where reasonably necessary to investigate the claim.
Eligible damaged-product claims will be handled in accordance with Penshelf’s Refund and Returns Policy and applicable law.
17. Shipping and COD Charge Refunds
Shipping and COD charges are ordinarily non-refundable where an order has been properly dispatched and the shipping/COD service has been provided.
However, this does not apply where a refund of such charges is required because of:
- an error attributable to Penshelf;
- cancellation of the order by Penshelf before fulfilment;
- confirmed loss or non-delivery for which the customer is not responsible;
- an accepted return/refund circumstance where applicable law requires such refund; or
- any other circumstance in which refund of the charge is required under applicable law.
This section replaces any general statement that shipping charges are “non-refundable under all circumstances.”
18. Cancellation Before Dispatch
Where an order is eligible for cancellation before dispatch, the treatment of the product amount, shipping charge and COD charge will be governed by Penshelf’s applicable Cancellation and Refund Policy.
No cancellation charge will be imposed contrary to applicable consumer-protection law.
Once an order has been dispatched, cancellation may not always be technically possible and the matter may instead be handled through the applicable return/refund process.
19. Partial Shipments
Where an order contains multiple products, Penshelf may occasionally dispatch the products separately because of stock location, packaging requirements, product availability or operational reasons.
Customers will not be charged additional shipping solely because Penshelf chooses to split an otherwise eligible order into multiple shipments.
20. Product Availability
Acceptance of an order does not guarantee dispatch where a product is subsequently found to be unavailable, damaged during quality inspection, incorrectly inventoried or affected by another genuine fulfilment issue.
If Penshelf is unable to fulfil an order or a material part of an order, we will inform the customer and offer an appropriate replacement, alternative or refund, as applicable.
21. Legal and Consumer Protection Compliance
This Shipping & Delivery Policy is intended to operate in accordance with applicable Indian law, including, where applicable:
- the Consumer Protection Act, 2019;
- the Consumer Protection (E-Commerce) Rules, 2020, as amended;
- applicable Legal Metrology requirements;
- applicable tax laws; and
- other laws and regulations governing ecommerce transactions and consumer rights in India.
If any provision of this Policy is inconsistent with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of that inconsistency.
22. Grievance Redressal
Customers with shipping, delivery or fulfilment grievances may contact Penshelf through:
Email: support@penshelf.com
Registered/Business Contact Location:
No. 51, Old Site No. 1,
5th Floor, 5th Main Road,
above Alchemy Coffee Roasters,
36th Cross Road, 5th Block,
Jayanagar, Bengaluru, Karnataka – 560041, India.
Where a statutory Grievance Officer has been designated under applicable ecommerce regulations, the Grievance Officer will acknowledge eligible consumer complaints within the period prescribed by applicable law and endeavour to resolve them within the applicable statutory timeframe.
23. Customer Support
For queries regarding shipping, tracking or delivery, please contact:
Penshelf.com
A unit of Parviksha Trading Private Limited
Email: support@penshelf.com
Customers should include their Order Number and registered contact details when contacting support to enable faster assistance.
24. Changes to This Policy
Penshelf may update this Shipping & Delivery Policy from time to time to reflect operational, commercial, regulatory or legal changes.
The latest version published on Penshelf.com will apply to orders placed after its effective date, except where applicable law requires otherwise.
Material changes affecting an existing confirmed order will not ordinarily be applied retrospectively to the disadvantage of the customer.
25. Governing Law
This Policy shall be governed by and construed in accordance with the laws of India.
Subject to applicable consumer protection laws and any mandatory or statutory jurisdiction, the courts at Jamshedpur, Jharkhand shall have exclusive jurisdiction over disputes arising out of or relating to this Policy, provided such courts otherwise have jurisdiction under applicable law.
Nothing in this Policy shall restrict a consumer’s right to approach any competent Consumer Disputes Redressal Commission or other statutory authority having jurisdiction under applicable law.
