1. Eligibility and User Obligations

1. You must be at least 18 years of age or legally eligible to enter into a binding contract under applicable laws to use this Platform.
2. You agree to provide accurate, complete, and updated registration details and be responsible for all activities conducted under your account.
3. You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately of any unauthorized access.

2. Use of Platform and Services

• You agree to use the Platform only for lawful purposes and not engage in any activity that violates applicable laws or infringes the rights of others.
• We do not guarantee the accuracy, timeliness, or performance of the information, products, or services offered on this Platform. The content may contain technical inaccuracies or typographical errors, and we expressly exclude liability for any such inaccuracies.
• The Platform and its contents, including but not limited to design, layout, text, graphics, and software, are proprietary and protected under intellectual property laws. You may not copy, reproduce, distribute, or commercially exploit any part of the Platform without our prior written consent.

3. Pricing, Payments, and Transactions

• Prices for products are subject to change at our discretion and may vary based on promotional offers or fluctuations in supplier costs.
• We accept payments through authorized payment gateways. We are not responsible for payment failures due to issues beyond our control, including but not limited to technical errors, insufficient funds, or banking restrictions.
• By placing an order on the Platform, you enter into a legally binding contract with us for the purchase of goods, subject to our cancellation and refund policies.

4. Returns, Refunds, and Cancellations

• Returns and refunds are subject to our Return Policy, which specifies the conditions under which products can be returned, refunded, or exchanged.
• Customized, personalized, and consumable items are non-returnable, except in cases of transit damage.
• Refunds, if applicable, will be processed within 15-18 business days upon successful verification of the returned product.
• Returns/replacements are allowed only if the product is defective, damaged, or incorrect, subject to verification.
• Customers must notify us within 48 hours of delivery with valid photographic evidence.
• Penshelf reserves the right to accept or reject return or replacement requests at its discretion.
• COD orders once placed and confirmed cannot be canceled post-dispatch.
• Cancellation requests for prepaid orders will be handled in accordance with our Cancellation Policy.

5. Third-Party Links and Content

• The Platform may contain links to third-party websites for informational purposes. These links do not signify our endorsement, and we are not responsible for their content, privacy policies, or terms of service.
• Your interactions with third-party sites, including purchases, are solely at your own risk.

6. Limitation of Liability

• The Platform and its services are provided on an “as is” and “as available” basis without any warranties, express or implied, including but not limited to merchant-ability, fitness for a particular purpose, or non-infringement.
• To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, revenue, or profits, arising from your use of the Platform.
• Our liability, in any circumstance, shall be limited to the amount paid by you for the purchase of goods/services on the Platform.
• Penshelf and Parviksha Trading Pvt. Ltd. shall not be liable for any:
  • Indirect, incidental, special, or consequential damages
  • Loss of data, business opportunity, revenue, or goodwill
  • Disputes between customer and third-party service providers (e.g., courier, payment gateway).
  • No warranty or guarantee is provided beyond the description available on the Website.

7. Indemnification

You agree to indemnify and hold harmless Parviksha Trading Pvt. Ltd., its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms or any applicable laws.
• Your use of the Platform in a manner that infringes on third-party rights, including intellectual property rights.
• Any unauthorized or fraudulent activity conducted under your account.

8. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations under these Terms if such failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, war, cyber-attacks, or governmental actions.

9. Governing Law and Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of India.
• Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Jamshedpur, Jharkhand.

10. Intellectual Property Rights

• All trademarks, logos, and brand names displayed on the Platform are the property of their respective owners.
• Unauthorized reproduction or use of our intellectual property may result in legal action.

12. Warranty Disclaimer

All warranties for products sold on our platform, Penshelf.com, are provided solely by the respective manufacturers or brands. Penshelf (Parviksha Trading Pvt. Ltd.) does not provide any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

1. Manufacturer’s Warranty:

• Any warranty claims, repairs, replacements, or services related to the product must be directly addressed with the respective brand or manufacturer as per their warranty terms and conditions.
• The duration, coverage, and terms of the warranty are governed solely by the manufacturer’s warranty policy and are subject to their discretion.

By purchasing from Penshelf.com, you acknowledge and agree that Penshelf (Parviksha Trading Pvt. Ltd.) holds no responsibility for warranty claims and that all warranty obligations rest solely with the respective manufacturers or brands.

13. Pricing and Payment Terms

• All prices listed on the website are in INR (Indian Rupees) and are inclusive/exclusive of applicable taxes (mention as per your pricing structure).
• Penshelf.com reserves the right to modify prices at any time without prior notice. However, once an order is placed, the price applicable at the time of purchase will be honored.
• Payments must be made through our secure payment gateways, and we do not store customer payment information.

14. Order Processing and Shipping

• Orders are processed within 1-3 business days, excluding weekends and public holidays. Refer Shipping Policy for exact delivery dates.
• Estimated delivery times vary based on the customer’s location and shipping method selected.
• Penshelf.com is not liable for delays caused by courier services, natural disasters, or unforeseen circumstances.
• Customers must ensure that the delivery address provided is accurate. We will not be responsible for delivery failures due to incorrect or incomplete addresses.

15. Cancellation Policy

• Orders can be canceled within 24 hours of placement. Once the order is processed for dispatch, cancellations will not be entertained.
• Penshelf.com reserves the right to cancel any order due to stock unavailability, payment issues, or suspected fraudulent transactions. In such cases, a full refund will be issued.

16. Intellectual Property Rights

• All content on Penshelf.com, including but not limited to product images, descriptions, graphics, logos, and website design, is the intellectual property of Penshelf (Parviksha Trading Pvt. Ltd.) and is protected under applicable copyright and trademark laws.
• Unauthorized reproduction, modification, distribution, or use of any content is strictly prohibited and may lead to legal action.

17. Fraud Prevention and Account Security

• Penshelf.com reserves the right to suspend or terminate any user account involved in fraudulent activity, multiple return abuse, or violation of our Terms of Use.
• Users are responsible for maintaining the confidentiality of their account credentials and must immediately notify us in case of unauthorized access.

18. Third-Party Links & Advertisements

• Our website may contain links to third-party websites for informational purposes. Penshelf.com does not endorse, control, or assume responsibility for the content or policies of these external sites.
• Clicking on external links is at the user’s own discretion, and Penshelf.com will not be liable for any issues arising from third-party interactions.

19. Amendments to Terms and Conditions

• Penshelf.com reserves the right to modify these Terms and Conditions at any time.
• Continued use of the website after such modifications constitutes acceptance of the updated Terms.

20. Governing Law and Dispute Resolution

• These Terms and Conditions shall be governed by and construed in accordance with Indian law.
• Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Jamshedpur, Jharkhand.
• In case of disputes, both parties agree to attempt resolution through mediation before initiating legal proceedings.

21. Payment Terms and Security

• We use Razorpay, a secure third-party payment gateway, for processing payments. By making a purchase on Penshelf.com, you agree to abide by Razorpay’s Terms and Conditions and Privacy Policy in addition to our policies.
• We do not store your payment details, including card numbers, CVV, UPI credentials, or any banking information. All payments are processed directly through Razorpay’s secure servers.
• Accepted payment methods: Credit/Debit Cards (Visa, Mastercard, Rupay), UPI, Net Banking, Wallets, and EMI options (as per Razorpay’s offerings).
• Payments made through Razorpay are subject to their fraud prevention and dispute resolution policies. Penshelf.com is not responsible for any transaction failures, unauthorized transactions, or delays caused by Razorpay.
• In case of payment failure, customers are advised to check their bank statements and contact Razorpay customer support for assistance.

Refunds & Chargebacks:

• Refunds (if applicable) will be processed through Razorpay and may take 5-7 business days depending on your bank’s policies.
• Chargebacks or disputes raised via banks/payment providers will be handled in accordance with Razorpay’s dispute resolution process.

22. Intellectual Property Rights (IPR)

• All product images, brand logos, trademarks, and descriptions displayed on Penshelf.com are the property of their respective brand owners and are used solely for informational and promotional purposes.
• Penshelf.com does not claim ownership over any third-party intellectual property, and their use on the website is in compliance with fair use policies, brand partnerships, and reseller agreements.
• Any unauthorized use, reproduction, or distribution of these materials without the explicit permission of the respective brand owners may constitute an infringement of intellectual property rights and is strictly prohibited.
• If you believe any content infringes your intellectual property rights, please contact us at support@penshelf.com, and we will take appropriate action.

23. Shipping & Delivery Responsibility

23.1 Accuracy of Shipping Information

• Customers are solely responsible for providing accurate and complete shipping details, including the recipient’s name, address, and contact number at the time of placing an order.
• Penshelf.com shall not be liable for any delays, non-delivery, misplaced shipments, or additional costs incurred due to incorrect, incomplete, or outdated shipping information provided by the customer.

23.2 Consequences of Incorrect Shipping Information

• If an order is delayed, returned, or lost due to incorrect shipping details, the customer shall bear all additional costs, including but not limited to re-shipping fees, return charges, and handling fees.
• Penshelf.com will not issue refunds or be held liable for orders undelivered due to incorrect address or contact details.
• In cases where an order is returned due to non-delivery, we may attempt reshipment at the customer’s expense or proceed as per our Return & Refund Policy.

23.3 Contact & Address Verification

• Customers are encouraged to double-check their shipping details before finalizing their order.
• If a discrepancy is noticed post-order placement, customers must immediately email support@penshelf.com with the correct details. However, we do not guarantee modifications once an order has been processed for shipping.

23.4 Shipping, Delivery, and Risk

• Delivery timelines mentioned on the website are indicative and may vary based on location and logistics partner.
• Risk of loss or damage passes to the customer upon dispatch of the product.
• Penshelf shall not be responsible for:
  • Delayed deliveries due to acts of God, strikes, logistics failure, or unforeseen events
  • Damages occurring in transit or due to misuse, mishandling, or negligence by the customer or delivery partner

By placing an order, you acknowledge that the correctness of the shipping address and contact number is your responsibility, and Penshelf.com shall not be liable for any consequences arising from inaccurate information.

24. General

24.1 Product Information

The product descriptions provided herein are based on information supplied by the respective brands and are subject to change. Penshelf.com (Parviksha Trading Private Limited) disclaims any responsibility for the accuracy or completeness of this information. The products are offered “as is,” without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Penshelf.com (Parviksha Trading Private Limited) shall not be liable for any damages arising from the use of or reliance on these product descriptions. For the most current and detailed information, please refer directly to the official brand resources.

24.2 Brand Information

​The brand information, descriptions, and historical content presented on this website are compiled from publicly available internet sources. While we strive to provide accurate and up-to-date information, Penshelf.com (Parviksha Trading Private Limited) does not warrant or guarantee the completeness, accuracy, reliability, suitability, or availability of this information for any purpose. Any reliance you place on such material is strictly at your own risk.

The content provided is intended solely for informational and educational purposes and is not designed to harm or tarnish the reputation of any brand. We disclaim all liability for any errors or omissions in the content and for any losses, injuries, or damages arising from its display or use. The information is provided “as is,” without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

If you believe that any information presented is incorrect or infringes upon your rights, please contact us promptly at support@penshelf.com. Upon receipt of your communication, we will review the content in question and, if necessary, make corrections or remove the material.

Please note that any third-party links or references included on our website are provided for convenience and informational purposes only. Penshelf.com does not endorse or assume responsibility for the content or practices of any third-party websites. We encourage users to review the terms and conditions and privacy policies of any third-party sites they visit.​

By using this website, you agree to indemnify and hold harmless Penshelf.com (Parviksha Trading Private Limited) from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with your use of the site or reliance on the information provided herein.​

This disclaimer is subject to change without notice. It is the responsibility of users to stay informed of any updates. Continued use of the website constitutes acceptance of any modified terms.

This disclaimer shall be governed by and construed in accordance with the laws of the jurisdiction in which Parviksha Trading Private Limited is established, without regard to its conflict of law provisions. Any disputes arising from this disclaimer or the use of this website shall be subject to the exclusive jurisdiction of the courts in Jamshedpur-Jharkhand.

25. Cash on Delivery (COD) Policy

• Maximum COD order value is INR 5,000. Orders exceeding this limit must be prepaid.
• Orders placed with COD as the payment mode will be dispatched only after successful phone verification by our team.
• Penshelf reserves the right to cancel any COD order based on internal risk assessment, invalid or incomplete address, non-cooperative behavior from the buyer, or failure to respond to verification attempts.
• COD facility may be withdrawn or denied at any time at Penshelf’s sole discretion, without the need to assign any reason.
• Penshelf will not be held liable for failed deliveries due to reasons including but not limited to:
  • Incorrect or incomplete shipping address provided by the customer
  • Unavailability of the customer at the time of delivery
  • Customer’s failure to respond to calls, messages, or verification attempts
  • Refusal to accept the parcel during delivery

26. Contact Information

For any concerns or inquiries related to these Terms, you may contact us at:
support@penshelf.com

9886260378

^{Bangalore Address: Kokarya business synergy center, No.51, old site no.1, 5th floor, 5th main, 5th block, jayanagar, Bangalore, Bangalore, Karnataka, India, 560041}

Last Updated: 24/03/2025